Through leading the team, working cross functionally alongside fellow colleagues from different workstreams, internal key stakeholders and external suppliers, allowed new merchandising and product presentation standards to be developed and communicated in presentations, meetings and written guidelines for branch team to implement. However, coaching and building the teams strengths, maintained new talent, creating department knowledge and longevity within the wider directorate. Strong working relationships, both internally and externally, allowed multiple projects to be delivered simultaneously, providing presentation guidelines that inspire, entice and delight the customers in-store and online shopping journey.